Terms of Service

This agreement

This is an agreement between you and OWN Smart Solutions LLC, trading as OWN — the company behind findown.co and the OWN app. Creating an account, activating a tag or buying anything from us means you accept it.

If you do not accept it, do not use OWN. And if you have already paid for something you have not activated, the 14-day return below still applies to you.

Who can use OWN

You need to be 18 or over to hold an account and to pay for anything. That does not stop a tag going on a child's bag or a school jacket — it means the account behind it belongs to an adult who is responsible for it.

Your account

Give us details that are true. Finders' messages, scan alerts and delivery all go to what you typed, so a wrong email is not a small mistake.

Keep your password to yourself. Anything done from your account is treated as done by you, so tell us the moment you think somebody else is in it and we will lock it while we sort it out.

When these terms change

We date every change at the top of this page. If a change actually affects you we will tell you in the app rather than hope you come back and read it.

Carrying on using OWN after a change means you accept it. If you do not, you can delete your account at any time in the app, under Profile, then Privacy & data.

Prices and payment

Prices are in Egyptian pounds and include VAT. You pay at checkout by card, wallet or installments (ValU, Souhoola or Aman), or in cash to the courier when the parcel reaches you.

The price you see at checkout is the price you pay, delivery included. Card details are entered on the payment provider's own page, and we never see a full card number. Installments are provided by ValU, Souhoola and Aman, on their own terms.

If a price is obviously wrong, a tracker listed at ten pounds say, we may cancel the order before it ships and refund you in full rather than pretend it was an offer.

Delivery

We deliver inside Egypt only, to all 27 governorates, by courier. Delivery is priced by governorate, EGP 111 to 183, and checkout shows the exact amount before you confirm. Orders of EGP 1000 or more are delivered free.

We do not promise a delivery date. Printed pieces are made to order, and the courier calls you to arrange the drop-off. What is on you is the address and the phone number: if the courier cannot reach you and the parcel comes back to us, we will send it again, and that second delivery is charged at your governorate's rate.

Returns and refunds

You have 14 days from delivery to send something back, as long as the tag has not been activated. Write to support with the order number and we arrange the pickup.

Refunds are made once the item is back with us: to the same card or method if you paid by card, wallet or installments, and by bank transfer or to a mobile wallet if you paid cash on delivery.

An activated tag cannot be returned, because its code is now tied to an account and printed on something out in the world. That is not a penalty. It is the same reason a used SIM cannot go back in the box.

If the hardware is faulty

If something arrives faulty, send us a photo with the order number. If it is a manufacturing fault we replace it, and sending it back costs you nothing. Your rights under Egyptian consumer protection law apply in full on top of this.

A flat coin cell is not a fault: it is a battery you change yourself. Damage is not a fault either: water past what the product is rated for, crushing or cutting. Nor is a lost tag.

Activating a tag

A tag bought from findown.co is added to your account from your order while it is packed, so you only name it. Any other tag is claimed with the code on its face and the activation code on the card that comes with it. One tag belongs to one account at a time.

Whoever has the activation code can claim an unactivated tag, so keep the card safe and do not share its code until the tag is activated on your account. If the tag is already on another account when you add it, do not use it. Send us a photo of the card and we will replace it.

What you write on it

The note on a tag is shown to anybody who scans it. Treat it as public, because it is.

Do not put on it: anything illegal, anything threatening, somebody else's personal details, or advertising. We can take a note down and we will tell you why.

Talking to a finder

The chat exists so an item gets home. That is its whole job.

Threatening someone, harassing them, or holding an item hostage for money ends an account on the spot, from either side, and where it is a crime we hand over what we hold to the authorities.

Rewards

You choose whether to offer a reward and how much. Whoever scans the tag is told a reward is offered. OWN does not hold it, pay it or take anything from it: you and the finder settle it between you when the thing is back.

Because the money never passes through OWN, we cannot hold back, refund or reverse a reward that has been paid.

Passing a tag on

Sold the bike? Open the tag and delete it. It goes back to being unassigned, and the next person activates it with its activation code, the one on the card that came with it, so pass that on too.

Your name, your note and your scan history do not travel with it. The new owner starts on a blank tag.

What a tag does not do

A tag makes returning something easy for a person who wants to return it. It cannot make a stranger honest, and it cannot make a scan happen.

Nothing on this site is a promise that a lost item comes back.

How it actually finds things

A tracker is heard over Bluetooth by phones that pass near it, and the position you see is the position of the phone that heard it. The tracker has no SIM and no satellite fix of its own.

So in a crowded street it updates constantly, and on an empty desert road it does not update at all. If nothing passes it, it stays on the map at the last place something did.

Battery

A tracker runs on a replaceable coin cell. It has no schedule you can set: it reports when another phone passes close enough to carry the message, so how often you hear from it depends on where it is and who is around it, and neither we nor the manufacturer can change that.

A tracker with a dead battery is silent, and there is nothing we can do to reach it. The app shows the battery level each report carries, so change the cell when it reads low.

Only track what is yours

Trackers are for your belongings. Putting one on another adult, or into their car, bag or coat so you can follow them without their knowledge, is illegal in Egypt and it is the one thing here that ends an account immediately and permanently.

We cooperate fully with the authorities on this, and we will not weigh your side of the story against a person who did not know they were being followed. A child's schoolbag with the parent's knowledge is a different thing entirely.

Passing a tracker on

A tracker's location history is held by the manufacturer against the tracker's own serial number, not against your account. Taking it off your account does not erase that history, and we cannot erase it for you.

So whoever holds the tracker after you can see where it has been, including where it went before they had it. If you sell one, give one away or send one back, treat its history as something you are handing over with it. If that matters to you, keep the tracker and pass on nothing.

Not a security device

A tracker is not an alarm, not a guard, and not an emergency service. Do not build anything on it where failing quietly would be expensive — a locked bag on a flight, a car left overnight, a person's safety.

What we promise, and what we do not

We promise to run the app and the site properly and to fix what breaks. There will still be maintenance, an operator outage, a morning when something is down.

We do not promise that a lost item comes back, that anybody scans your tag, that a phone passes near your tracker, or that a finder behaves well. Those depend on people, and people are not a feature we ship.

If something goes wrong

Where we are genuinely at fault, our responsibility is limited to what you paid us for the item involved over the last 12 months.

Nothing here takes away a right Egyptian consumer law gives you. Where this page and the law disagree, the law wins.

What belongs to whom

The OWN name, the logo, the app and this site are ours. Do not copy them or pass something off as ours.

What you write stays yours: your notes, your item names, your photos. You are only giving us permission to show them where they need to be shown: on your account, and to whoever scans that tag, what you chose to show there.

Ending it

You can delete your account in the app at any time, under Profile, then Privacy & data, without asking us. It cannot be undone: your tags go back to being unused tags and stop reaching you, so make sure nothing is still out in the world relying on one. Your trackers are released, and the conversations about your tags, your notifications, pets, tag photos and scan history are erased. Past orders are kept for OWN's accounts, with nothing on them that links to you.

We can suspend or close an account that breaks these terms, and we will tell you which line it broke, not just that it happened.

Law and disputes

These terms are governed by Egyptian law, and the courts of Cairo settle anything that cannot be settled between us.

Almost nothing ever gets that far. Write to support first. That is where these things actually end.